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Horizon Hobby Service Center   Chad Wilsey   David Blight   Steve Hancock   Larry Ince   Bruce Juran   Shannon Funk   Dan Smith   Larry Weddle Bulletins Products that currently have notices, warnings, or alerts. Warranty JR's 3-year warranty is the best in the business! Glossary Not sure about some of the RC "jargon"? Find the meaning here. Registration Register your JR product and get our free catalogs. Overview The Horizon Service Center is the leader in the industry in service and support. We pride ourselves on having the best turn-around time in the industry while handling each customer with the utmost respect, as we would best like to be treated ourselves. In accordance with Horizon's mission, we service and support our customers to the best of our ability. It is our goal to help our customers have fun with their hobbies. Services Horizon's Service Center is the only JR-authorized service center in North America. We perform both warranty and non-warranty repairs. As a service to you, we will also recycle your corroded and otherwise compromised batteries unless you specifically request us not to do so. Grey Market Repairs Horizon does not perform repairs on items that were purchased outside of Horizon's distribution system. This includes both warranty and non-warranty repairs. Horizons distribution area includes North America, South America and the Caribbean. It is important to confirm that you are buying from an authorized Horizon dealer to insure warranty coverage on your equipment. Items sent to service and determined to be Grey Market will be returned without repair. Shipping When sending your JR equipment to us, we recommend that you insure the merchandise and ship via a common carrier (such as UPS or Federal Express) that includes an automated tracking system. Merchandise lost in transit is the responsibility of the shipper. Upon completion, your repair will be returned to you via common carrier. Warranty repair return shipping is covered by the warranty. All other shipping is charged at the time of the repair. Expedited shipping is available for additional fees. Parts and Labor Parts used to repair your merchandise are charged at the manufacturer's retail price. Labor is charged at $30.00 per hour with a minimum of 1/4 hour. Payment for charges All charges are to be paid at the time of repair. We accept Visa, MasterCard, Discover and American Express. Money Orders are also accepted, but must be for the exact amount of charges. Personal checks are also accepted, but require a 15-day waiting period before repairs are returned to you. Repair Service Directions In the event that your JR radio needs service, please follow the instructions listed below: 1. Check all on/off switches to be sure they are off. This will speed the repair process of checking battery condition. 2. Return your system components only (transmitter, receiver, servos, etc.) Do not return your system installed in a model. In the event that a failure has occurred, please include all the components involved in the failure as this will help better identify the nature of the problem. 3. Use the original carton/packaging (molded foam container), or equivalent, to ship your system. Do not use the system carton itself as a shipping carton. You should package the system carton within a sturdy shipping container using additional packing material to safeguard against damage during transit. Include complete name, address, and phone information inside the carton, as well as clearly writing it on the outer label/return address area. 4. Include detailed information explaining your operation of the system and problem(s) encountered. This can be done either by writing a letter or printing off the Service Center Checklist from our Web site. Provide an itemized list of equipment enclosed and identify any particular area/function, which may better assist our technicians in addressing your concerns. 5. Date your correspondence, and be sure your complete name, address, and phone number appears on this enclosure. Please be sure to include: Your name Mailing address Daytime phone number Additional phone numbers Method of payment for charges 6. For Credit Card payment please include: Name as it reads on the card Billing address of the card (This must match the shipping address for your merchandise) Expiration date Your signature authorizing use of the card for the repair 7. Non-Warranty Repairs. Should your repair cost exceed 50% of the retail purchase cost, you will be provided with an estimate advising you of your options. 8. Warranty Repairs. To receive warranty service, you must include your original, dated sales receipt to verify your proof-of-purchase date. 9. Merchandise requiring inspection or repair should be shipped to: Horizon Service Center 4105 Fieldstone Road Champaign, IL 61822 If you have any question or concerns regarding JR products, please contact us: By phone toll-free at (877) 504-0233 By fax at (217) 355-1552 Or by email via productsupport@horizonhobby.com